Return and Exchange Policy

At Sampadaa by Tripta, we value the craftsmanship and uniqueness of our products. Each item is handcrafted by traditional artisans, making every piece unique. Due to this handcrafted nature, slight variations in stones and designs may occur.

Returns & Exchanges:

Returns and exchanges will ONLY be accepted if your order is damaged in transit when shipped by us or if you have received an incorrect product. In case your order is damaged in transit or you have received the wrong product, you may return them exactly the way in which they were received (unworn, with original packaging).

For any exchange or returns other than transit damage, the shipping/courier and logistic charges for all orders – domestic/international – will be borne by the customer for both return and exchange.

Steps for Exchange:

1. Inform Us: Please inform us within 3 days of receipt of the order. You can email us at orders@sampadaabytripta.com or WhatsApp/Call on +91 9099007377.

2. Send Photograph: Before we arrange for your damaged/incorrect product to be returned to us, you are required to send us a photograph of the product. It is up to the discretion of the Sampadaa QC team to decide whether the product is approved for return.

3. Return Method: Once we have received the product image and our Quality Control team has authorized the return, we will inform you of the most mutually convenient return method.

4. Responsibility: We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

Refunds:

Refunds will be processed in the following cases:

• Packages lost in transit if shipped by us.
• In case Sampadaa is unable to provide you with a replacement.
• It takes 72 hours for us to look into the issue and to start the process of refund
• The refund is processed into your Original Payment Source within 7 days after the refund has been approved by us.

No refunds will be given in the following cases:

• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After failed delivery attempts by our courier agencies.
• Package refused by recipient.
• Sizing issues. Please review our size guides carefully or contact us on DM or WhatsApp for any sizing queries before making your purchase.
• Products returned in a used or damaged condition.
• Minor color and design variation(s). All products are handcrafted and use natural stones, so there may be some variation from the photographs on our website.
• If the jewelry is not faulty or damaged.

Exchange Policy:

• Exchanges can be done once for an order; the same order cannot be exchanged again unless there is transit damage (only if approved by the team).
• For any further exchanges/returns in design, 30% charges will be applicable on the item value.

Cancellation:

• The order placed on the website or via any channels can be changed within 3 days and before it is shipped (whichever happens first). The order cannot be canceled post-shipping.
• If canceled within 3 days and before being shipped, the order amount will be issued as store credits.
• If the order is canceled post 3 days of order placement, a cancellation charge of 30% will be applicable, and the remaining amount will be issued as store credits that can be used within 1 year of the date of issue.

Made-to-Order – Terms & Conditions:

• For made-to-order, customized orders, and consulted orders, alterations, change in pieces, or cancellations will only be considered in special cases, within 3 days of order placement. Email regarding the same should be sent to info@sampadaabytripta.com.
• Cancellations will not be entertained for any orders post 3 working days. If cancellations are done irrespective of this, 30% cancellation fees will be charged on the total order and the remaining amount, if any, will be issued to the client as a credit note.
• In case of exchange, changes, or alterations to be made to the order, the order value needs to match. An additional 30 days time period will be given for finalization if notified within 3 days. 30% cancellation fees will be charged on the order value if the client fails to revert for the follow-up on the order.
• For custom orders, made-to-order pieces that need to be put on hold due to any circumstances, the client can request a hold within their order timeline before shipping. An additional 30 days will be provided for finalization. The order will automatically be canceled post 30 days after taking follow-up with the client. 30% of the whole order value will be charged as cancellation fees and the remaining amount, if any, will be issued to the client as a credit note.

This policy applies to all orders taken on the website, WhatsApp, social media, physical stores, email, and other official sales channels.